Submitting Cases with iTero Scanner

To establish certified connectivity between your practice and our lab:

• Contact iTero Customer Advocacy at (800) 577-8767 or email the 24 hour support at [email protected]
• Request that the GEO - NUVOLA lab be added to your “preferred lab” list. Our lab ID number is 200092. Our lab's email address is [email protected]

Additional information you may need - scanner serial #, patient ID, office company ID.

After confirmation, you will then see the NUVOLA lab listed in the “send-to” field when completing the Rx.

With iTero, patient scans are saved as a STL files to your desktop. 

To submit cases with iTero scanner, perform the following steps:

1) Click iTero Orthodontic.

2) Select case type as iRecord.

NOTE: Once you have scanned both arches and the bite, the information is stored in myaligntech.com.

3) Log into myaligntech.com.

NOTE: This will take you to the orders page where your scans are.

4) On the top left side, under Quick Search, select the drop down menu to the option patient name.

5) Enter the patient name and their case will display under Orders.

6) Click their ID # in blue, and this will take you to the order information page.

7) From the Order Information page, click Export (OrthoCAD 3.5 or higher) to begin the export process.

NOTE: A box will pop up, click allow.

8) A pop up box that says OrthoCAD Export will appear. For the Export Type choose Open Shell.

9) For Data Format, choose Two Files (arches oriented in occlusion). 

10) For the Folder name, change the number to the name of patient.

11) Select Export, click ok, and then a window opens up with 8-9 files in it.

NOTE: The first two files are in the STL format that we use. The first one has a 'l' for lower and the second 'u' for upper and both are designated with a golden certificate.

For those with an upgraded operating system, try this:

Once you click export, a window will open that says Model data was exported to c:cadent/export/(patients last name). To open the export folder, click Yes.