When to retake a new scan
Nuvola OnLine Supp
Last Update 2 lata temu
Before you give the patient the second-to-last aligner, take a new scan. That way, Nuvola can process the continuation of the treatment while the patient is wearing the last aligner.
Example: before aligner 23 out of the 24; before the 11th out of 12.
If an aligner is not fitting correctly, contact your assigned Specialist immediately on the chat. A new scan may be necessary.
Non-compliant scan
A scan may be non-compliant because it's damaged or does not present the correct occlusion.
In that case, the next step is deleting the non-compliant scans, retaking them and uploading the new ones.
If you have a different occlusion file, please send it to this address: [email protected]